Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
Orders placed after 5:00 PM (EST) or on weekends/holidays will be processed on the next business day.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Estimated Delivery Times
Delivery times vary based on destination:
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United States: 5–10 business days
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International: 7–17 business days
Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather conditions, customs processing, or high shipping volumes.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order details.
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U.S. Standard Shipping: $7.99
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Free U.S. Shipping on orders over $99.99
All shipping fees are clearly displayed before you complete your purchase.
International Shipping, Duties & Taxes
We ship internationally where available.
International customers are responsible for any customs duties, import taxes, or fees required by their country. These charges are not included in our product prices or shipping fees.
Customs inspections may cause additional delivery delays that are outside our control.
Shipping Carriers
We ship using trusted national and international carriers.
The carrier used for your order will depend on your location, shipping method, and fulfillment center.
Order Tracking
After your order ships, you will receive a tracking number by email.
Please allow up to 48 hours for tracking updates to appear in the carrier’s system.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout.
If a package is returned due to an incorrect or incomplete address provided by the customer:
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The customer is responsible for the cost of reshipping the order.
We are not responsible for orders delivered to incorrectly entered addresses.
Lost, Stolen, or Delayed Packages
Once an order has been handed over to the shipping carrier, delivery becomes the responsibility of the carrier.
If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first using your tracking number.
You may also contact us at support@southhelm.com, and we will assist where possible.
Shipping Protection
Shipping Protection is an optional service available at checkout that provides coverage for packages that are lost, stolen, or damaged during transit.
This service fee is non-refundable once the order has shipped.
Shipping Restrictions
Some products may have shipping restrictions depending on destination country regulations. If an item cannot be shipped to your location, you will be notified before completing your purchase.
Contact Us
If you have any questions about shipping, please contact: